Featured case studies
Cybersecurity Training for Employees: A Crucial Investment for B2B Enterprises
It’s an interconnected online world so cyberattacks are no longer a matter of “if” but “when.” It’s an escalating threat landscape which is becoming a
Understanding the Key Players and Their Roles in an IT Support Ecosystem
Technology is the backbone of your business – but it’s also increasingly complex. From cloud vendors through to AI tools, many businesses lack the knowledge
How VDI Technology Helps in Remote Work Environments
The brunt of COVID19 has come and gone, but some adaptive approaches implemented at the height of the pandemic remain in its aftermath. Responding to
Proactive IT Support: 7 Ways to Do It
No matter the size or industry, every organisation today should offer IT support services. These services could be for internal customers—employees, or external customers—clients, subscribers,
The Impact of IoT on IT Infrastructure: Opportunities and Risks
The Internet of Things (IoT) has so quickly transformed the way we live and work. Billions of devices are connected thanks to IoT technology: these
Cybersecurity Best Practices for IT Support Teams
There’s no denying that IT support teams are crucial for keeping an organisation’s IT infrastructure such as networks, devices, and data storage running efficiently. Their
Building Resilient IT Systems: Lessons Learned from IT Support Experts
We know businesses rely on IT systems to get things done – and do so heavily, to the extent that some businesses simply can’t operate
Optimising IT Service Desk for Efficient IT Support Delivery
In today’s fast-paced business environment, the IT service desk could be the determining factor that can elevate good service to great. Acting as the main
The Role of Artificial Intelligence in IT Support
Artificial Intelligence (AI) was just a sci-fi concept, and it really wasn’t that long ago. Today AI is rooted in our every day lives. After