It’s All About You and Your Team
IT support isn’t just about fixing broken equipment or installing new servers – it’s about providing an IT resource that supports every part of your business.
At HTL, communication is key. There’s no value in a helpdesk that confuses your staff with technobabble. Your team needs an approachable, experienced support contact who helps them solve problems quickly so they can get back to work.
Your staff should feel confident that their IT systems are working for them, not against them. When they hit a problem, they need to feel comfortable calling a helpdesk where they get a quick response from a friendly, competent technician.
Our helpdesk team:
- Have years of experience dealing with end users in plain English
- Aim to make every interaction a positive experience
- Route calls to your dedicated IT Guy where possible, with colleagues ready to assist if he’s busy
What Our End User Support Includes
We help your staff with a wide range of day-to-day IT queries, such as:
- Creating and formatting document templates in Word and Excel
- Adding video or media to presentations
- Tailoring email accounts with signatures, filters and autoresponders
- Understanding and using new operating systems and applications
Our helpdesk is there to support your team with all aspects of their IT hardware and software, without the jargon.
How We Support Your End Users
- Long-term experience supporting networks for London SMEs
- Mix of proactive improvement and responsive fault-finding
- Integration with our wider IT Support, Remote Support and Technical Support services
- Backed by strategic partners such as Cisco, HP, Dell, Microsoft and others
Telephone Support
Onsite Visit
This structured approach ensures your team get fast, appropriate help every time.
Our Approach to End User Support
At HTL we pride ourselves on customer service – it’s at the heart of our business. We approach every query with a “can do” attitude. Whatever the question, we’ll work to find the answer, leaving your team free to focus on their work while we handle the IT.
Related IT Support Services
Ready for Better
End User Support in London?
If slow responses, recurring issues or growing risks are holding your business back, it’s time for a better approach. Let HTL Support show you how proactive, business-focused IT can transform your operations.