Microsoft Office 365 and Voice
If you’re already investing in Microsoft 365, it makes sense to bring telephony into the same platform. HTL helps you use Microsoft Teams and Phone System as a full PBX replacement or to complement existing VoIP and PBX systems.
Cloud-based Office 365 functionality can replace your PBX or hosted VoIP solution. Utilising Office 365 for telecoms offers excellent value, especially if you are already subscribing to Microsoft’s cloud productivity suite.
HTL can help you set up your Office 365 tenant to fully support your company’s telephony needs, from PBX functionality through to international call plans. We will also support your existing on-premise Skype for Business solution.
Office 365 Voice is Evolving
Microsoft moved quickly on the voice front. The popular Microsoft Lync was modelled into Skype for Business not that long ago, with both cloud and on-premise editions. Skype for Business is still available but Microsoft is now switching cloud users away from Skype for Business towards Microsoft Teams.
PBX functionality is provided via Phone System for Office 365. Teams and Phone System powerfully integrate with Office 365 and Phone System can replace PBX functionality such as direct dial, voice mail, and conference calls.
In effect, Microsoft and Office 365 can act as a one-stop cloud solution for all your productivity and telecoms requirements.
We’ll help you choose the right combination of Teams, Phone System and call plans based on your current setup and roadmap.
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An Office 365 Phone System
Microsoft’s voice, PBX and unified communication offering is an established tool, but at the same time a work in progress. HTL can help your business cut to the chase, utilising Office 365 as a business hosted VoIP system.
Consolidate your voice requirements inside Office 365 and enjoy both cost benefits and technical advantages over simpler VoIP systems, including pervasive presence features and broad directory integration.
Managing Skype for Business Server
Are you currently operating Skype for Business on-premise? We know that Skype for Business, formerly Lync, is still one of the more popular business telecoms systems in London. Many businesses like that on-premise communications leave you in full control of your telephony requirements.
HTL can ensure ongoing maintenance of your Skype for Business solution, including end-to-end management of Skype for Business Server 2015. We also stand at the ready to ensure a smooth upgrade to the upcoming Skype for Business Server 2019 edition.
Switching from a PBX to VoIP
Despite the benefits of on-premise or hosted VoIP London businesses are yet to universally switch away from traditional PBX systems. However, we know that VoIP solutions provide the best business telecoms systems in London.
Talk to HTL to discuss your VoIP options, whether you prefer an on-premise solution or business hosted VoIP in the shape of a dedicated telephony provider or indeed Office 365 telephony. HTL can outline the pros and cons of each option and find the best fit for your business.
Related Microsoft & Telecom Services
These services extend and deepen your business IT support as your organisation grows:
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Office 365 & Voice
Frequently Asked Questions
Do we need Phone System licences for every user?
Not necessarily. We’ll review which users need full calling capabilities and which only need Teams collaboration, then design the right mix of licences.
Can we keep our existing SIP trunks or carriers?
In some cases, yes – using direct routing. We’ll advise based on your current carrier contracts and infrastructure.
What if we still rely on Skype for Business?
We can support your existing Skype for Business deployment, plan a staged migration to Teams and Phone System, and ensure users are properly trained.
Will moving voice into Office 365 affect call quality?
We’ll assess your Internet Connections, network and QoS to ensure voice traffic is prioritised and resilient.