Microsoft Certified Partner in the Heart of London
As a Microsoft Partner HTL are ideally positioned to sell, install, service and support service and install a complete range of Microsoft Products.
“Only companies that have demonstrated high levels of customer service, proved their experience and attained advanced certification receive the designation of Microsoft Certified Partner”.
Allison Watson, Corporate Vice President of Worldwide Partner Group, Microsoft Corp.
All of our IT engineers will carry at least one Microsoft Certification, whether it be a Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Database Administrator (MCDA).
Many of these engineers also act as your dedicated IT Guy, combining Microsoft expertise with day-to-day support for your users.
Microsoft Support Services for Your Business
We support the Microsoft technologies your staff use every day – from Office applications and Windows desktops to servers and cloud services.
Microsoft Office
Microsoft Office remains the most popular office product in the world, used by millions. The products Word, Excel and Outlook are all household names, but there is more in Microsoft Office than meets the eye and experienced users may be familiar with products such as the Desktop Publishing product “Publisher”, the document collaboration software “Sharepoint Workspace”, Form Design Software “Infopath” and Microsoft’s desktop communication solution – “Lync“. Specialist products such as Project Management Software – “Project” and Technical Diagramming Software “Visio” are also available.
We can also help you move to and manage Microsoft 365, including Exchange Online, SharePoint Online and Teams.
Windows
Microsoft Office is nothing without the Windows operating system. Our team has been working with Windows since version 3.1 back in the early 90s. The latest incantation is Microsoft Windows 8, which includes a massive reworking to include enhanced functionality for the latest trend in tablet computing. Many of our clients are still running Windows XP, one of the fastest and most reliable systems to come out of Microsoft for years. Put off by the problems in Microsoft Vista they have delayed upgrading to Windows 7, but now there seems to be a choice to make …. Windows 7 or Windows 8? The answer depends on your business requirements.
Windows also appears on server systems. Windows 2008 is probably the most stable, feature rich and scalable software product to ever be invented. There is in our opinion no better system to base your critical business systems on, and all those businesses that are still running Windows 2003 really need to be considering updating.
Server Platforms
Of course, where Microsoft really excels is with the software running on the servers in the dark recesses of the comms room. These software products are the lifeblood of modern businesses. There are many products in this category, but some of the most common are used by nearly every business.
Cabling Solutions
We offer installation of internal structured cabling systems using cat5e, cat6, cat6a, cat7 and optic fibre cabling configured in UTP, FTP and STP.
Microsoft Lync
Is one of our favourites – a fantastic communication and collaboration platform, with an exhaustive list of features from making VoIP phone calls to Desktop and document sharing.
Sharepoint
Is Microsoft’s web based document sharing and collaboration system. Its complexity, and demands on user training can often lead to it being a little misunderstood, but for some businesses it is worth its weight in gold.
Microsoft SQL
Ranks alongside Oracle as one of the best database platforms in the world, and forms the back end to many of the most common database applications from Sage to CRM.
Internet Information Server
Powers millions of the world’s leading websites (including this one)
Microsoft in the Cloud
Cloud services essentially offer the benefits of renting the software and the servers it needs to run on rather than buying them. The software is accessible from any Internet connected PC enabling businesses to have a distributed and dynamic work force. The whole cloud concept is causing a real buzz at the moment , but it remains to be seen if this is something that will stand the test of time. For some businesses there is no doubt that switching to the cloud has distinct business advantages, whilst for others it would remain a strict no-no. Finance businesses for example often need to have special data retention requirements, or data encryption requirements, and many businesses may have specialised databases with enhanced security.
Microsoft has recently launched Office 365, a method of running MS Office in the cloud. It has its uses, but does not offer a great deal of flexibility. For a fully flexible solution you might consider Serviced Cloud, a product which can include all the products mentioned in this article and more. Although Cloud computing may not be the answer for every business, it should at least be considered by every business, and if you are looking for help in weighing up the options, you’ve come to the right place.
Microsoft Support
When it goes wrong you need to know that it’s going to get fixed quickly. HTL have remote support software that allows us to access our client’s systems offering a fast turnaround time. If for some reason we can’t get it fixed, our clients can be reassured that as a Microsoft Partner we have direct access to Microsoft’s own support teams to help resolve any issue.
Installation and rollout of Microsoft Solutions involve not just paper certifications, but real world experience. HTL’s engineers have been implementing Microsoft solutions for years and have hundreds of satisfied clients. Implementation and installation plans are agreed with clients in advance and if required an HTL project manager can be in place to oversee any major rollout.
HTL make installing, supporting and using Microsoft’s products easy. If you have any questions about any Microsoft Technology please don’t hesitate to contact us today.
Why Work with a Microsoft Certified Partner?
Of course, where Microsoft really excels is with the software running on the servers in the dark recesses of the comms room. These software products are the lifeblood of modern businesses. There are many products in this category, but some of the most common are used by nearly every business.
Microsoft Certified Partners have demonstrated expertise. Each Microsoft Certified Partner must employ a minimum number of Microsoft Certified Professionals (MCPs) who have a demonstrated level of technical expertise and the proven ability to deliver solutions featuring Microsoft products. MCPs must pass certification exams developed by Microsoft.
Microsoft Certified Partners have a broad-range of experience. Microsoft Certified Partners typically offer several areas of technical expertise including infrastructure, networking, office automation, e-commerce, collaboration, business intelligence, and other leading edge disciplines. Microsoft Certified Partner services include consulting, training, implementation, maintenance/support, and hosting services.
Microsoft Certified Partners have direct support from Microsoft. Microsoft Certified Partners have access to 24 x 7 x 365 support for your project whenever they need additional support from Microsoft.
Microsoft Certified Partners offer a real world perspective to your technology strategies. Microsoft Certified Partners have been in the business, on average, for more than 5 years. They bring experience to your projects gained through conducting similar projects over many years of service.
Choosing a Microsoft Certified Partner means you’re working with a team that has proved its skills, experience and customer service to Microsoft – not just claimed them.
How We Support Your Microsoft Environment
Our Microsoft support covers both day-to-day issues and bigger changes, so you have one team to call for everything.
User and helpdesk suppor
We help your users with issues in Windows, Microsoft 365 and Office applications through our IT Helpdesk and Remote IT Support.
Server and infrastructure support
We manage and troubleshoot Microsoft server products as part of our IT Systems Support and IT Infrastructure & Operations services.
Cloud and Microsoft 365
We help you migrate to and manage Microsoft 365, including email, collaboration and security settings.
Licensing and optimisation
Our team can review how you’re licensed and help you get better value from your Microsoft licences, working alongside our Licence & Hardware Audits.
Escalation to Microsoft
If we hit a genuine product issue, we use our Microsoft Partner status to escalate directly to Microsoft’s own support teams.
Who Our Microsoft Support Services Are For
We provide Microsoft support to a range of organisations that rely on Microsoft platforms for day-to-day operations.
London SMEs
Professional services firms
Businesses with mixed environments
Businesses with in-house IT teams
Related IT Services
Our Microsoft support is part of a broader set of IT services designed for London businesses.
Our IT Partners
& Technology Vendors
HTL collaborates with world-class technology vendors and certified partners to deliver reliable, secure, and scalable IT solutions. These partnerships ensure our clients benefit from cutting-edge products and seamless system integration.
Microsoft Support London
Frequently Asked Questions
What Microsoft products do you support?
We support a wide range of Microsoft products, including Microsoft 365 (Office 365), Exchange Online, SharePoint, OneDrive and Microsoft Teams, as well as Windows Server and desktop operating systems. We also help with legacy Office licences (Standard and Professional editions) where they’re still in use, and advise on when it makes sense to move to Microsoft 365.
Can you help us move from older Office versions to Microsoft 365?
We regularly carry out cabling work in occupied offices. Where necessary we phase work, use out-of-hours slots and keep noisy or disruptive tasks to agreed times so your team can keep working.
Do you advise on the right Microsoft 365 or Office licence for our business?
Absolutely. Licensing can be confusing, especially when you’re comparing different Microsoft 365 plans or deciding whether to keep any perpetual Office licences. We’ll review how your staff work, security requirements and budget, then recommend a mix of licences that makes sense. This usually sits alongside our IT Support London, Managed IT Services and Cloud Solutions.
How do you handle updates, patches and security for Microsoft products?
As part of ongoing support we manage updates and security settings for Microsoft platforms, keeping systems patched and aligned with best practice. That can include Windows updates, Microsoft 365 security baselines, conditional access, MFA and email security. Where appropriate, we combine this with our Cyber Security Services and IT Service Continuity work.
Can you back up our Microsoft 365 data?
Yes. While Microsoft provides resilience within the platform, it doesn’t replace a proper backup strategy. We offer cloud-to-cloud backup for Microsoft 365 mailboxes, SharePoint and OneDrive data, often using solutions like Veeam Online Backup as part of our wider Backup & Disaster Recovery services.
Do you provide Microsoft support as part of a wider IT support contract?
In most cases, yes. Microsoft support is usually delivered as part of a broader Business IT Support or Managed IT Services agreement, so we can look after your whole environment – not just one product. That way we can join the dots between Microsoft 365, on-premise servers, networking, security and end-user support.
Need Microsoft support in London?
If your business depends on Microsoft technologies and you want a responsive, knowledgeable partner to keep everything running smoothly – with a direct line into Microsoft when needed – we’d be happy to help.
