IT Support Services at the Heart of Our Organisation
At HTL Support, IT servicing and support lies at the very heart of our organisation. We offer a wide range of IT services to meet the needs of modern-day businesses – from 24 hour emergency support to planned upgrades and updates.
We deliver IT services and support solutions, IT outsourcing and onsite support to both B2B and B2C organisations across a number of industries including Financial Services, Pharmaceutical, Hospitality and other sectors, from small independents to large national and multi-national organisations. Our IT engineers and support technicians have extensive industry experience and hold certifications from Microsoft, Cisco, and other leading software and hardware manufacturers.
IT Support Services
Ongoing remote and onsite IT support for your users, devices and core systems – tailored to the size and complexity of your organisation.
Predictable IT Support Costs
Transparent Techplan packages with predictable monthly fees and a Quick IT Support Cost Calculator to help you compare costs and see potential savings.
Your IT Guy
A dedicated, industry-certified IT engineer who knows your business, your people and your systems – backed by a full support team for resilience and coverage.
Proactive Warning Service
24/7 monitoring of your servers, network and key systems so we can often fix problems before they impact your users or business operations.
Your Own Dedicated “IT Guy”, Backed by a Full London IT Team
Every client gets their own dedicated IT Guy – an experienced, industry-certified IT engineer who knows your business, understands your systems and works as an extension of your team. Behind your IT Guy is a wider group of ICT specialists who design, implement and support the solutions that keep your business running.
Our flexible approach means you only pay for the service level that fits your business, while still accessing a full-service IT support team in Canary Wharf that can reach all 32 London boroughs when you need onsite help.
- Understands your business and the way you work.
- Recommends and implements solutions to enhance your IT infrastructure.
- Is easily contactable, with support available 24 hours a day.
- Is backed by a team of Information and Communication Technology (ICT) specialists.
This IT Guy model gives you a familiar, named contact who feels like part of your team, without losing the resilience and breadth of having a full London IT support team behind them.
What Our IT Support Services Cover Day to Day
Most organisations rely on us for fast, friendly helpdesk support with everyday issues – from login problems and email issues to application errors and printing. In most cases, our remote IT support team can resolve problems quickly without the need for a site visit.
Onsite IT Engineers
When a site visit is required, your IT Guy or another engineer can attend your office. For businesses in Central London, we typically provide on-site response within around 2 hours for critical issues, depending on your plan and our published response times.
Day-to-day IT Support
As part of our day-to-day IT support, we handle everything from login issues and email problems to application errors and printing faults
Proactive Monitoring and Maintenance
Our Proactive Warning Service monitors your servers, networks and key systems 24/7, enabling us to diagnose and fix many issues before they become critical. Clients that take out this service generally enjoy more reliable systems with higher uptime.
Strategic Advice and Projects
As well as day-to-day support, our engineers and consultants deliver IT consultancy, project work and guidance on upgrades, security and cloud adoption, making sure that your IT is aligned with your business goals rather than just “keeping the lights on”.
Key Features of Our IT Support Services
Guaranteed Response Times
Testing & Configuration
IT Support Packages and Transparent Pricing
Our clients have found that our flexible approach provides them with the most cost-effective IT service. Even at our highest hourly rate, we remain one of the most competitive companies providing business IT support in London, because reduced downtime and better productivity quickly offset the costs.
Each Techplan package includes a set number of hours for remote and onsite support, with discounted rates for additional work. This helps you predict your IT support costs while still having flexibility for projects and peaks in demand.
Request a Free IT Review to estimate the cost of your IT support based on the number of users and the level of cover you require. You can then compare this with your current IT spend and see potential savings.
Our IT Support Services are for
We work with organisations of all sizes, from small independent businesses to large national and multi-national organisations. Many of our clients operate in different industries.
Our IT engineers and support technicians have extensive industry experience and hold certifications from Microsoft, Cisco and other leading vendors. HTL Support is also ISO 9001 and ISO 27001 accredited, so you can trust the quality and security of our services.
You can see how our approach works in practice in our IT support case studies and client testimonials.
Specialist IT Support Services
We provide specialist IT support services in London across your entire technology stack:
What clients say about our Managed IT Services
IT Support London
Frequently Asked Questions
Can you work alongside our internal IT team?
Absolutely. Many clients use HTL for co-managed IT support – we handle day-to-day tickets, monitoring and projects, while your internal team focuses on strategy or line-of-business systems.
How do we choose the right IT support package?
The best way is to start with a Free IT Review. We’ll assess your current environment, estimate the level of support you need and recommend the most cost-effective Techplan package for your organisation.
Which areas of London do you cover?
We provide IT support across Greater London, including the City, Canary Wharf, West End and surrounding areas. Remote support is available UK-wide.
Is your IT support suitable for small businesses?
Yes. We provide specific packages for IT support for small business in London, right-sized to your user count, critical systems and budget, with the ability to scale as you grow.
Do you only support Microsoft environments?
While we are a Microsoft Partner, we support a wide range of third-party applications, cloud platforms and network hardware commonly used by London businesses.
How do we choose the right IT support package?
The best way is to start with a Free IT Review. We’ll assess your current environment, estimate the level of support you need and recommend the most cost-effective Techplan package for your organisation.
Our IT Partners
& Technology Vendors
We work with a wide range of leading technology partners, including HP, IBM, Dell, Cisco, Symantec, Trend Micro, Microsoft, Citrix, 3CX and Avaya. These partnerships allow us to design and support robust, secure and scalable solutions as part of our IT support services for London businesses.
Ready to Upgrade Your IT Support?
Are experiencing slow response times, recurring issues or unpredictable bills? This is the best time to review your IT support. Book a free, no-obligation IT review with HTL Support and let us show you how a proactive, business-focused approach can transform your IT.