Flexible Managed IT Services for Businesses
HTL Support provides managed IT services in London for small and mid-sized businesses that want their technology looked after proactively, not just when something breaks. We take responsibility for your core systems, security, networks and users – so you can focus on running and growing your business.
Whether you’re looking to replace an underperforming provider, reduce the burden on your internal IT team or move away from reactive, ad hoc support, our managed IT support London packages give you a stable, secure and scalable IT platform.
London-based Service Desk & Engineers
Your users speak directly to local engineers who understand London business environments.
Trusted by London SMEs
Long-term partnerships with small and mid-sized London businesses across multiple sectors.
Proven Managed Service Processes
Mature ITIL-aligned processes that keep your infrastructure stable, secure and well managed.
Certified Microsoft Partner
Recognised expertise in Microsoft 365, Azure and Windows to support your core systems.
What Our Managed IT Services Cover
Managed IT services mean we take care of your IT estate day to day – monitoring, maintaining and improving your infrastructure, cloud services and end-user environment. Instead of reacting to problems, we work to prevent them.
Our managed IT services London offering combines monitoring, maintenance, security and support in a single service, aligned to agreed service levels and business outcomes.
- 24/7 monitoring of servers, networks and key services
- Patch management and updates for operating systems and applications
- Backup management and recovery testing
- Capacity, performance and availability management
- Coordinated change management and maintenance windows
- Integrated helpdesk and end-user support
What’s Included in Our Managed IT Packages
Every managed IT services agreement is tailored, but most London businesses choose a package that includes:
Managed IT Services for London SMEs and Multi-Site Organisations
Our managed IT support London solutions are ideal if:
You’re a small or mid-sized business that has outgrown ad hoc IT support
You want predictable IT costs and clear service levels
You’re planning to grow, open new offices or move more into the cloud
You rely on critical systems and can’t tolerate frequent outages
Your internal IT team is stretched and needs a partner to handle operations
We support businesses across sectors including professional services, finance, legal, construction, property, hospitality and more.
Why Choose Managed IT Services from HTL Support?
Fewer Incidents, Less Downtime
Predictable Monthly Costs
Better Security Posture
Free Your Team to Focus on Growth
How Our Managed IT Service Model Works
Discover & Assess
We audit your current infrastructure, systems and risks to understand where you are today.
Design & Agree Service
Together we design a managed IT services package – including scope, SLAs and responsibilities – that fits your business.
Onboarding & Stabilisation
We onboard your users, systems and vendors, fix immediate issues and stabilise your environment.
Operate & Optimise
We run your day-to-day operations, continuously monitoring and improving performance, reliability and security.
Review & Plan
Regular service and strategy reviews ensure your IT continues to support your business goals and planned changes.
Security, Backup and Compliance Built In
Security is not an add-on – it’s embedded into our managed IT services from day one.
- Managed antivirus/endpoint protection and patching
- Email security and anti-phishing controls
- Encrypted backup and recovery testing
- Access control and basic identity best practice
- Support for common compliance frameworks and policies
Managed IT Packages
to Suit Your Business
Entry
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£30 Call-out fee
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£125 Engineering / hour
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£50 Web Design / hour
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2 hours of support / month
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Onsite support
Bronze
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£30 Call-out fee
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£90 Engineering / hour
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£45 Web Design / hour
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5.5 hours of support / month
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Onsite support
Silver
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£30 Call-out fee
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£85 Engineering / hour
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£42.5 Web Design / hour
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12 hours of support / month
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Onsite Support
Gold
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£30 Call-out fee
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£80 Engineering / hour
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£40 Web Design / hour
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25 hours of support / month
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Onsite support
Platinum
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£30 Call-out fee
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£75 Engineering / hour
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£37.5 Web Design / hour
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40 hours of support / month
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Onsite support
Diamond
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Fully bespoke plan, built to your needs. Want more visits, particular SLAs, 24/7 support, or specialized services? Diamond gives you ultimate flexibility: you tell us what you need, we craft the plan.
For more information email us at talk@htl.uk.com or call 0207 093 6020.
Out-of-contract engineering costs £120 an hour and web design costs £60 an hour.
Out-of-hours work will be charged at 1.6x the rate for labour / callouts.
All labour is charged in 15 minute intervals.
Prices exclude VAT.
Related Services That Complement Managed IT
Our managed IT services in London sit at the centre of a wider portfolio:
What clients say about our Managed IT Services
Managed IT Services London
Frequently Asked Questions
What’s the difference between managed IT services and IT support?
Traditional IT support focuses on fixing issues once they arise. Managed IT services focus on proactively monitoring, maintaining and improving your environment to reduce incidents and downtime.
Can you work with our internal IT team?
Yes. Many clients use HTL for managed operations, while their internal team focuses on strategy, vendor management or specialist applications.
Are managed IT services suitable for small businesses?
Absolutely. We provide managed IT services for small business in London, with packages sized to your user count and systems so you get the benefits without enterprise-level costs.
Do you only support Microsoft environments?
While we are a Microsoft Partner, we support a wide range of third-party applications, networks and cloud platforms commonly used by London businesses.
Ready to Move to
Managed IT Services in London?
If you’re tired of firefighting IT issues or juggling multiple suppliers, we can help. Let HTL Support manage your IT environment so you can focus on growing your business.