Your IT Guy - It's All About You
Instead of faceless, rotating engineers, HTL gives your business a named, dedicated IT engineer – your IT Guy. He gets to know your systems, your people and your goals, and is backed by a full London-based support team.
HTL Support’s ‘Techplan’ has been proven to provide our clients with the most flexible and cost effective IT support solution available. Once we have agreed what level of ‘Techplan’ service is best for you, we assign one of our experienced and industry-certified IT Support Engineers to be your personal ‘IT Guy’. He can be scheduled in for regular visits, or simply called upon when required.
How Your Dedicated IT Engineer (Your IT Guy) Supports You
As part of your chosen Techplan level, we assign an experienced, industry-certified IT Support Engineer as your personal IT Guy. He becomes your main point of contact, on-site and remotely, while HTL’s wider support team covers holidays, out-of-hours and complex issues.
- Single, named IT engineer who knows your systems.
- Regular on-site visits plus remote support.
- Proactive advice on upgrades, security and performance.
- Backed by HTL’s helpdesk and specialist teams.
HTL Support
The Company
Understands your business
Recommends, implements solutions.
Is easily contactable – 24hrs a day.
IT Guy
Your Dedicated IT Guy
Maintains personal knowledge of your business, your systems, your staff and your expectations. He will blend in and feel like one of your team. He will not bamboozle with technobabble.
Proactively and independently recommends and quotes for solutions as and when your business requires them. He will openly and honestly advise you whether your best option is to buy from HTL or from a third party. If the best option is to use a third party he will help you negotiate with them.
Backup Team
IT Guy’s Team
Why Your Own IT Guy Beats Generic IT Support
- A familiar, named IT engineer they know and trust.
- Less jargon, more plain-English explanations.
- Faster fixes because he already knows your setup.
- Clear ownership for IT health and projects.
- Better planning for upgrades, cloud and security.
- Joined-up support with HTL’s wider team and helpdesk.
How You’ll Work with
Your IT Guy
Onboarding & Audit
Your IT Guy maps your systems, risks and priorities, and documents everything into HTL’s management systems.
Stabilise & Optimise
Early fixes to remove bottlenecks, improve reliability and reduce recurring issues.
Plan & Prioritise
A simple roadmap for upgrades, migrations, security and cloud projects, aligned with your budget.
Day-to-Day Support
Regular visits and remote support for users, plus coordination with HTL’s backup team when needed.
Review & Evolve
Regular reviews to adjust the plan as your business grows or changes.
Who Benefits Most from Your IT Guy?
Growing SMEs in London
Professional services firms
Multi-site and hybrid teams
Organisations with compliance requirements
Security, Reliability and Remote Support Built In
Your IT Guy doesn’t work in isolation. He is supported by HTL’s remote IT support tools, centralised monitoring and Proactive Warning Service. That means faster fixes, visibility of your system health and fewer surprises.
- Uses secure remote tools to support users when off-site.
- Works with HTL’s monitoring to spot issues before they escalate.
- Liaises with vendors (e.g. Microsoft, Cisco, Avaya) when specialist help is needed.
- Ensures activity is logged for performance reporting and audits.
What clients say about our Managed IT Services
Related IT Services
Your IT Guy
Frequently Asked Questions
Will I always get the same engineer?
Yes – you have a named IT Guy as your primary contact. When he’s unavailable, HTL’s backup team, who already know your environment, step in.
Is a dedicated IT Guy suitable for smaller businesses?
Yes. Many SMEs use a part-time IT Guy combined with remote support, giving them enterprise-level expertise at a manageable cost.
What happens if my IT Guy leaves or moves role?
HTL maintains detailed documentation and logs of your environment so another experienced engineer can take over smoothly if needed.
Can my IT Guy help with projects, not just support tickets?
Absolutely – from cloud migrations and office moves to security improvements, your IT Guy works with HTL’s wider team to deliver projects.
Ready to meet Your IT Guy?
Book a Free IT Review and we’ll show you how a dedicated IT engineer can support your business.
HTL Support
The Company
Understands your business
Recommends, implements solutions.
Is easily contactable – 24hrs a day.
Understands your business
Recommends, implements solutions.
Is easily contactable – 24hrs a day.
IT Guy
Your Dedicated IT Guy
Maintains personal knowledge of your business, your systems, your staff and your expectations. He will blend in and feel like one of your team. He will not bamboozle with technobabble.
Recommends, implements solutions.
Is easily contactable – 24hrs a day.
Understands your business
Recommends, implements solutions.
Is easily contactable – 24hrs a day.