Flexible Managed IT Services for Businesses
Information is the lifeblood of the every business, and perhaps one of the greatest challenges for a modern business is its management.
HTL are facilitators in this field, providing the in-depth expertise and experience to design and implement complete company-wide IT infrastructures to control how information is created, processed and distributed, in a secure and cost-efficient manner.
From initial appraisals to design, planning, and installation, HTL’s dedicated team will work with you to provide a solution that meets your exact needs and budget. We combine highly skilled engineers with efficient operating systems and white glove services and IT support. Our extensive experience and flexible approach to finding solutions result in a ‘can do’ attitude and high levels of customer satisfaction.
Together, these IT services and managed IT services give small and mid-sized businesses across London a stable, secure and scalable IT platform, with proactive management, clear service levels and predictable IT support costs, so your team can focus on running the business instead of firefighting technology.
London-based Service Desk & Engineers
Your users speak directly to local engineers who understand London business environments.
Trusted by London SMEs
Long-term partnerships with small and mid-sized London businesses across multiple sectors.
Proven Managed Service Processes
Mature ITIL-aligned processes that keep your infrastructure stable, secure and well managed.
Certified Microsoft Partner
Recognised expertise in Microsoft 365, Azure and Windows to support your core systems.
IT Services for Small and Medium Businesses
Below are just some of the IT Services our London customers have found beneficial to their businesses.
What Our Managed IT Services Cover
Our IT services in London cover the full lifecycle of your systems – from initial design and installation through to day-to-day management and future upgrades.
Managed IT services mean we take care of your IT estate day to day – monitoring, maintaining and improving your infrastructure, cloud services and end-user environment. Instead of reacting to problems, we work to prevent them.
Our managed IT services London offering combines monitoring, maintenance, security and support in a single service, aligned to agreed service levels and business outcomes.
- 24/7 monitoring of servers, networks and key services
- Patch management and updates for operating systems and applications
- Backup management and recovery testing
- Capacity, performance and availability management
- Coordinated change management and maintenance windows
- Integrated helpdesk and end-user support
What’s Included in Our Managed IT Packages
Every managed IT services agreement is tailored, but most London businesses choose a package that includes:
What our IT services cover for London businesses
Our IT services in London cover the full lifecycle of your systems – from initial design and installation through to day-to-day management and future upgrades. Typical areas include:
IT consultancy and planning
roadmaps, budgets and IT strategy aligned with business goals.
Managed IT services
ongoing monitoring, maintenance and support for users and infrastructure.
Voice and data cablin
structured cabling and physical network foundations for reliable connectivity.
Systems installation & configuration
servers, storage, network devices and endpoints rolled out in a controlled way.
Continuity and resilience
backup, IT Service Continuity and disaster recovery planning.
These building blocks can be delivered as standalone IT services or under a managed IT services agreement for predictable, fixed monthly costs.
Why Choose Managed IT Services from HTL Support?
Fewer Incidents, Less Downtime
Predictable Monthly Costs
Better Security Posture
Free Your Team to Focus on Growth
How Our Managed IT Service Model Works
“You have nothing to lose so please test us today!” – we still stand by that.
Discover & Assess
We audit your current infrastructure, systems and risks to understand where you are today.
We schedule a visit
Usually on-site, sometimes remote for smaller environments.
We carry out the assessment
Up to one day with a senior engineer.
In a follow-up call or meeting, with simple options.
We run your day-to-day operations, continuously monitoring and improving performance, reliability and security.
Security, Backup and Compliance Built In
Security is not an add-on – it’s embedded into our managed IT services from day one.
- Managed antivirus/endpoint protection and patching
- Email security and anti-phishing controls
- Encrypted backup and recovery testing
- Access control and basic identity best practice
- Support for common compliance frameworks and policies
Related Services That Complement Managed IT
Our managed IT services in London sit at the centre of a wider portfolio:
What clients say about our Managed IT Services
Managed IT Services London
Frequently Asked Questions
What’s the difference between private cloud and public cloud?
Public cloud services run on shared infrastructure owned and operated by a cloud provider. A private cloud is built on dedicated resources – either in your own office, on your own hardware in a datacentre, or in a segregated platform we manage for you. The private model gives you more control over where data lives and how the platform is configured, while still delivering many of the benefits of cloud.
Where would our private cloud be hosted?
That depends on your requirements. We can build a platform on-premise in your own office, or host it in a secure UK datacentre operated by HTL and our partners. In either case, the platform is designed so that sensitive data remains within your own real estate or dedicated hardware estate, as described in the original private cloud overview. (htl.london)
Can you help us migrate from our existing servers into a private cloud?
Yes. A large part of our work involves moving line-of-business applications and data from ageing servers into properly designed private cloud platforms. We plan the migration, build the new environment, move workloads in a controlled way and test thoroughly, often combining this with our IT Infrastructure & Operations and IT Service Continuity services.
How does private cloud support remote and hybrid working?
Private cloud works hand in hand with secure remote access and virtual desktops. Users can connect from almost any device, including BYOD, while applications and data remain in the controlled environment of the private cloud. This aligns well with our Hosted Desktop and Remote IT Support services.
Is private cloud more expensive than public cloud?
It depends on scale, performance requirements and how long you plan to run the platform. Private cloud can be very cost-effective when you need predictable performance, specific compliance controls or when you’re consolidating multiple on-premise servers. We’ll compare private, public and hybrid options as part of a detailed proposal, using our IT Support Costs and Managed IT Services frameworks to keep pricing transparent.
How is backup and disaster recovery handled in a private cloud?
Backups and disaster recovery are built into the design – not bolted on afterwards. We typically replicate data to a secondary site and use tools such as Veeam Online Backup to protect critical workloads. In the event of a serious failure, the backup environment can be brought online within minutes, supporting your wider Backup & Disaster Recovery and IT Service Continuity plans, as outlined in the existing Business Continuity section.
Ready to Explore Private Cloud
for Your Business?
If you need tighter control over data, better resilience or a more modern platform for your core applications, a private cloud could be the right next step. We’ll help you compare options and design a solution that fits your organisation rather than forcing you into a one-size-fits-all model.