Telecoms Support for London Businesses
When phones, headsets or conferencing fail, it hits productivity and client confidence. HTL’s telecoms support keeps your business talking – from simple handset issues through to complex line or VoIP faults – with remote and on-site help from experienced engineers.
A faulty telephone system not only disrupts your day to day business operation but can also influence a customer’s perception of your organisation. Hearing an unobtainable tone, intermittent static or a muffled voice at the other end of the line isn’t going to reassure your customer or help your team win new business.
At HTL Support, customer service and support are at the heart of our business. We excel in delivering flexible and cost effective support solutions tailored to individual business needs. We combine a proactive and reactive approach to ensure your communications achieve maximum uptime.
When an issue does arise, whether a fault with a telephone handset or microphone, an error with video conferencing or VOIP software, a faulty socket or cable in the office or a problem with the phone line itself, our experienced support engineers are on hand to provide remote support or an onsite visit to remedy the problem swiftly.
What Does Telecoms Support Include?
Our telecoms support service covers the hardware on desks, the providers behind your lines and the users who rely on phones every day.
How Telecoms Support
Fits Into Your Wider IT
Telecoms don’t live in a silo – they depend on your Internet connection, LAN, Wi-Fi and IT support processes. Because HTL provides both IT and telecom services, we can look after the full chain from handset to cloud.
Telecom Services
Overview of business telephone systems, VoIP and cloud voice.
Business Telephone Systems
Cloud and on-premise phone systems for SMEs.
Business VoIP
Hosted VoIP and Serviced Cloud packages.
Avaya Phone Systems and 3CX Phone Systems
Vendor-specific PBX platforms we support.
IT Support London and Remote IT Support
For everything beyond the phone system.
End User Support
User-focused assistance for day-to-day issues.
Trusted by Leading
Technology Partners
We partner with top technology vendors including Microsoft, Cisco, Dell, HP, IBM, Trend Micro, Symantec, Citrix, 3CX, and Avaya. These partnerships enable us to deliver secure, scalable and highly reliable IT solutions for London businesses.
Telecoms Support
Frequently Asked Questions
Do you only support systems you supplied?
No. We can often support existing phone systems and handsets, including Avaya and 3CX, and we’ll be honest about what’s realistic before you commit.
Do we call HTL or our telecom carrier when there’s a fault?
You call HTL. We’ll triage the issue, fix what we can directly and liaise with carriers such as BT, Colt or XLN if the problem lies with the line.
Can you support both VoIP and traditional digital phone systems?
Yes. Our team includes engineers familiar with VoIP platforms, digital systems and the underlying network infrastructure, so we can support mixed environments.
Is telecoms support only available in London?
Our core focus is London and the surrounding area, but we also support clients with regional offices and remote workers, especially where we also provide IT Support and Internet Connections.
Can telecoms support be bundled with our IT support contract?
Yes. Many clients treat telecoms as part of their overall managed IT service, with a single contract and one helpdesk to contact.
Need a Telecoms Support Partner Who Understands IT as Well?
If your phone system problems keep bouncing between suppliers, it’s time to simplify things. HTL can take ownership of telecoms support as part of your wider IT relationship.