Managed Updates and Patching for Your Business
As threats evolve, patches are issued to protect hardware and software. HTL Support will oversee patches and updates for your PCs, servers and networking equipment and will even look after often ignored IoT devices, such as thermostats and alarms, as these too can be vulnerable.
What We Keep Up-to-date
We look after patching for the core systems your business relies on.
Servers and operating systems
Windows Server, desktop OS and key backend services.
User devices
Laptops and PCs, including remote and hybrid workers.
Often-forgotten IoT and edge devices
Things like thermostats, alarms and cameras that can still be used as an entry point.
Network devices
Firewalls, routers and switches where firmware updates are critical.
Applications
Common business apps where patches close security gaps and bugs.
How Our Patching Process Works
Updates and patching are usually delivered as part of Managed IT Services, IT Support London and our Proactive Warning Service.
Discovery
We identify what you have, versions in use and current patch status.
Policy & Schedule
Agree maintenance windows and how quickly patches should be rolled out.
Testing
Where needed, we test critical updates in a controlled environment first.
Deployment
Updates are rolled out automatically, with fallbacks if something misbehaves.
Reporting & Review
Regular reports show coverage, exceptions and outstanding actions.
Related Security and Support Services
Updates and Patching
Frequently Asked Questions
Will patching cause downtime for our systems?
Some updates do require reboots or short service interruptions, but we plan patching windows carefully and, where possible, carry out disruptive work out of hours. Critical security patches are prioritised, and we’ll agree in advance how to handle them.
How do you decide which patches to apply and when?
We balance security, stability and business impact. Critical security patches are applied quickly; less urgent updates may be grouped into scheduled maintenance windows. We also test certain updates where there’s a higher risk of compatibility issues.
Can we skip updates if everything seems to be working fine?
Skipping patches for too long is risky. Many attacks specifically target known, unpatched vulnerabilities. Where there are genuine compatibility concerns, we’ll look for workarounds or phased approaches rather than simply ignoring updates.
Do you patch third-party applications as well as Windows?
We aim to cover common third-party applications where patch management tools support them. For more specialist software, we’ll work with vendors and your internal team to agree responsibilities.
How do we know our environment is fully patched?
Regular reporting shows patch status across servers, endpoints and key applications. Any exceptions are highlighted, and we’ll agree actions and timelines to bring them back into line.