IT Support London Businesses Can Rely On
Managed IT services in London with usage driven pricing, and 24/7 support based in Central London.
HTL Support delivers proactive IT support London businesses can rely on, with usage driven Techplans, 24/7 helpdesk, and robust cyber security to keep your systems stable and secure.
Proven Track Record
Customer Satisfaction
Central London response
London IT Support
Business IT Support, London Can Count On
HTL Support is one of London’s leading IT support company and IT service providers, combining highly skilled IT engineers with efficient operating systems and genuine ‘white glove’ IT support.We act as an extension of your team, providing proactive advice – not just fixing things when they break. We deliver tailored IT support solutions and IT outsourcing services across a broad range of technology sectors and maintain partnerships with many of the world’s leading manufacturers including Microsoft, Avaya, and Cisco.
24/7 Remote & Onsite Support
HTL Support can get to your location, normally within the hour inside the M25.
Smart, Usage Driven Pricing
Tech Plan pricing that is predictable and reflects usage rather than user-based. On many occasions this can result in significant savings (up to 60%).
Local Team in Central London
Our centrally located London team is ideally placed to support businesses across Central London and beyond.
Transition Support
The HTL team will assist your transition away from your current MSP with the minimum of fuss and effort.
IT Efficiency Assessment (FOC)
We can assess your current spend and offer low cost alternatives or opportunities to save with our industry experienced experts.
Full-stack IT Expertise
From Microsoft 365, cloud and connectivity to telephony and cyber security, we cover all your critical IT systems.
ISO-certified for quality and security
ISO 9001 and ISO 27001 accreditation give you confidence that our processes and information security are robust and audited.
Managed IT Support Services
tailored for London Businesses
At HTL Support, we provide a complete suite of IT support and managed services designed to improve performance, reduce downtime, and secure your digital operations. Whether you want to fully outsource your IT or complement an in-house team, HTL Support delivers a joined-up service across support, cloud, cyber security, connectivity, telephony and web.
Techplans: Simple, Predictable Managed IT Services in London
Our Techplans bundle the essential IT support and services your organisation needs into one fixed monthly fee. No nickel-and-diming – just clear inclusions and a proactive roadmap for your business.
Entry
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£30 Call-out fee
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£125 Engineering / hour
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£50 Web Design / hour
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2 hrs of support / month
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Onsite support
Bronze
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£30 Call-out fee
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£90 Engineering / hour
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£45 Web Design / hour
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5.5 hrs of support / month
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Onsite support
Silver
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£30 Call-out fee
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£85 Engineering / hour
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£42.5 Web Design / hour
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12 hrs of support / month
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Onsite Support
Gold
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£30 Call-out fee
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£80 Engineering / hour
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£40 Web Design / hour
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25 hrs of support / month
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Onsite support
Platinum
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£30 Call-out fee
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£75 Engineering / hour
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£37.5 Web Design / hour
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40 hrs of support / month
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Onsite support
Diamond
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Fully bespoke plan, built to your needs. Want more visits, particular SLAs, 24/7 support, or specialized services? Diamond gives you ultimate flexibility: you tell us what you need, we craft the plan.
For more information email us at talk@htl.uk.com or call 0207 093 6020.
A Simple 3-step Onboarding Process
Free IT Review
We assess your current IT environment, identify risks and opportunities, and discuss your business goals and challenges.
Roadmap & Proposal
You receive a clear IT support proposal and improvement roadmap, including recommended services, SLAs and costs.
Onboarding & Ongoing Support
We onboard your users, document your systems and begin proactive monitoring, maintenance and support, with regular reviews.
What Our Clients Say About Our IT Solutions
How London Businesses Succeed with HTL Support
Major Insurance Provider Saves $750k per Month With Big Data Migration
The company needed to complete a complex migration on a tight deadline to avoid millions of dollars in post-contract fees and fines.
✔︎ Modern infrastructure
✔︎ Consulting services
Maximizing Efficiency with Proper Technology Implementation – Coffee Success Story
The company needed to complete a complex migration on a tight deadline to avoid millions of dollars in post-contract fees and fines.
✔︎ Modern infrastructure
✔︎ Consulting services
Strategic Move to an AI-supported application for Public Safety Travel App in London
Travel confidently around London with maps and live travel updates. Our reliable journey planner will map a safe route.
✔︎ Modern infrastructure
✔︎ Consulting services
Our Trusted IT Partners in London
HTL works with industry-leading technology vendors and certified partners to deliver reliable, secure, and scalable IT support and managed services across London. These partnerships ensure our clients benefit from cutting-edge solutions, world-class infrastructure, and expert integration.
Technology Partners
Datacenter & Hosting
We host core systems and private cloud platforms in highly resilient UK datacentres and, where appropriate, integrate with leading hosting providers. This gives you secure, well-managed environments for business applications, virtual desktops and backup, backed by our Cloud Solutions and IT Infrastructure & Operations services.
- Amazon Web Services (AWS)
- Microsoft Azure
- RackSpace
- OVH
- Digital Ocean
- Bluehost
Collaboration
We build modern collaboration environments around Microsoft 365, so your users work in familiar Office apps while benefiting from secure email, file sharing and intelligent protection. Our team configures and supports these services as part of your IT Support and Managed IT Services agreements.
- Exchange Online
- Sharepoint Online
- Defender for 365
- Autopilot
- Office Apps
- Windows 365
Cloud Plattform
Customized cloud platform designed to improve performance, lower IT costs, and provide secure and reliable access to your company data from any device, anytime, anywhere.
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
- Oracle Cloud
- IBM Cloud (Kyndryl)
- Linode (Akamai)
Network, Connectivity & Recovery
We use enterprise-grade networking and security platforms to connect your offices, datacentres and remote users, and proven backup and recovery tools to protect critical systems and data. This underpins services such as IT Network Support, Cyber Security, Backup & Disaster Recovery and Veeam Online Backup.
- Cisco
- Sophos
- Watchguard
- Extreme Networks
- Dell Technologies
- VMware
- Veeam
- Altaro
- Acronis
- Zerto
Solving IT challenges in every industry, every day.
Insights from Our London IT Support Team
Practical guides and expert insights on cybersecurity, managed IT, and cloud adoption for London businesses.
IT Support London
Frequently Asked Questions
What does an IT support company do?
We provide a full range of services including outsourced IT support, IT consultancy, cloud services, cyber security, structured cabling, connectivity, telephony and web & digital services.
What IT support services do you provide in London?
Yes. Our London-based helpdesk resolves most issues remotely. When a site visit is needed, our technicians can attend your London office within agreed response times.
Do you provide remote and on-site support?
We’re based in Canary Wharf (E14) and support businesses throughout Central London and surrounding areas. You can use our response time tool to see typical SLAs by area.
What areas of London do you cover?
We’re based in Canary Wharf (E14) and support businesses throughout Central London and surrounding areas. You can use our response time tool to see typical SLAs by area.
Do you provide Remote IT Support?
Absolutely! During this Covid-19 pandemic, a lot of work is being done remotely. It’s cheaper for the client and the repair is done in minutes not hours.
How do we get started?
The easiest way is to book a free IT review. We’ll assess your current environment, explain your options and recommend the most cost-effective support plan for your organisation.
Our IT Partners
& Technology Vendors
HTL collaborates with world-class technology vendors and certified partners to deliver reliable, secure, and scalable IT solutions. These partnerships ensure our clients benefit from cutting-edge products and seamless system integration.
Get Reliable IT Support
in London Today
Whether you’re seeking proactive management or immediate technical help, our team is ready to assist.
Your benefits:
- Client-oriented
- Independent
- Competent
- Results-driven
- Problem-solving
- Transparent
What happens next?
We Schedule a call at your convenience
We do a free IT consultation meting
We prepare a proposal